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Product Support Analyst

Product Support Analyst

Job Title: Product Support Analyst
Contract Type: Permanent
Location: Coventry
Industry:
Salary: £16000 - £20000 per annum, Benefits: Pension, Holidays, Parking
Start Date: ASAP
Reference: HS8772
Contact Name: Helen Spriggs
Contact Email: helen.spriggs@bwd-search.co.uk
Job Published: January 30, 2018 17:01

Job Description

Product Support Analyst Coventry, Salary up to £20k + Benefits

Bwd are delighted to be working in partnership with a Coventry based firm who are looking for a Product Support Analyst, to be part of an experienced and knowledgeable support team.
As a successful candidate you will report to the Operations Manager, providing a range of support aspects to clients who use the software system, and also to facilitate the continued growth and support of the client base all within a fast-paced but passionate environment.


Key responsibilities and Accountabilities
  • Dealing with client queries through a query management system
  • Problem solving for and with clients
  • Backup scheduling
  • Dealing with a selection of 3rd parties
  • Monthly reporting
  • Limited administrative duties

In order to apply for the Product Support Analyst role, you will need to have 
Experience in:
  • Understanding and knowledge of MS Office (365) & Windows systems
  • Experience in 1st/2nd line support
  • Knowledge of CRM systems an advantage
  • Knowledge of wealth management back office systems would be considered beneficial

As well as be able to:
  • Effectively troubleshoot issues
  • Have an analytical attention to detail
  • Work as part of a team, and individually
  • Use their own initiative to resolve issues

This is a great opportunity and can definitely lead to bigger and better things.
If you would like to find out more, please contact Helen Spriggs on 0113 426 0775.