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Product Support Analyst

  • Location

    Coventry

  • Sector:

    Wealth Management

  • Job type:

    Permanent

  • Salary:

    £16000 - £20000 per annum, Benefits: Pension, Holidays, Parking

  • Contact:

    Helen Spriggs

  • Contact email:

    helen.spriggs@bwd-search.co.uk

  • Contact phone:

    01132743000

  • Job ref:

    HS8772

  • Published:

    about 1 year ago

  • Duration:

    n/a

  • Expiry date:

    2018-02-27

  • Startdate:

    ASAP

  • Consultant:

    #

Product Support Analyst Coventry, Salary up to £20k + Benefits

Bwd are delighted to be working in partnership with a Coventry based firm who are looking for a Product Support Analyst, to be part of an experienced and knowledgeable support team.
As a successful candidate you will report to the Operations Manager, providing a range of support aspects to clients who use the software system, and also to facilitate the continued growth and support of the client base all within a fast-paced but passionate environment.


Key responsibilities and Accountabilities
  • Dealing with client queries through a query management system
  • Problem solving for and with clients
  • Backup scheduling
  • Dealing with a selection of 3rd parties
  • Monthly reporting
  • Limited administrative duties

In order to apply for the Product Support Analyst role, you will need to have 
Experience in:
  • Understanding and knowledge of MS Office (365) & Windows systems
  • Experience in 1st/2nd line support
  • Knowledge of CRM systems an advantage
  • Knowledge of wealth management back office systems would be considered beneficial

As well as be able to:
  • Effectively troubleshoot issues
  • Have an analytical attention to detail
  • Work as part of a team, and individually
  • Use their own initiative to resolve issues

This is a great opportunity and can definitely lead to bigger and better things.
If you would like to find out more, please contact Helen Spriggs on 0113 426 0775.