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Operations Manager - Profes...

Operations Manager - Professional Services

Job Title: Operations Manager - Professional Services
Contract Type: Permanent
Location: London
Industry:
Salary: £40000 - £50000 per annum, Benefits: Bonus & Benefits
Start Date: 2018-04-30
Reference: JG140318
Contact Name: Jon Garrod
Contact Email: jonathan.garrod@bwd-search.co.uk
Job Published: March 14, 2018 11:35

Job Description

Are you an experienced Operations Manager with experience managing a back-office function in financial/professional services? Do you have experience in Change Management and process improvement methodologies? Then this could be the role for you!

In this newly created role as Operations Manager for a well-known Professional Services organisation you will be:
  • Monitoring the various workflow channels and take appropriate pro-active actions to promote excellent “right first time” customer service and take ownership of queries and challenges raised by client-facing teams
  • Design, implement and deliver accurate and complete regular KPIs to the Operations Director and others as required.
  • Driving product, service and technical/software development and manage change/continuous improvement initiatives within the department, driving these initiatives forward in a positive, engaging and effective way.
  • Ensuring that the team follows established procedures for each process, including adhering to agreed key performance indicators; compliance and risk requirements; SLAs and quality standards to maximise quality and accuracy of service

You will need to have:
  • Experience in a similar back-office operations management role
  • Financial/Professional Services experience
  • An understanding of the principles of Continuous Improvement, Lean workflow management and Six Sigma frameworks
  • Experience of working within an ISO 9001:2015-certified or similar environment
If the above sounds like you then please apply online or call Jon Garrod on 0113 274 3000