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German Speaking Customer Se...

German Speaking Customer Service Officer

Job Title: German Speaking Customer Service Officer
Contract Type: Permanent
Location: Manchester
Industry:
Salary: £23000 - £28000 per annum, Benefits: Bonus & Benefits
Start Date: 2018-01-20
Reference: JG21092017
Contact Name: Jon Garrod
Contact Email: jonathan.garrod@bwd-search.co.uk
Job Published: January 05, 2018 14:56

Job Description

Are you a German speaker with experience in Customer Service, Client Support or Support Desk? Then this could be the perfect opportunity for you! My client, a leading Financial Services organisation, are seeking someone to join a dynamic team to provide telephone, email and Live Chat support on multiple client facing proprietary products.

Responsibilities:
  • To present solutions to a diverse range of product queries including general functionality and training, admin, Tier 1 technical advice, while also supporting the more in-depth business related queries
  • To display excellent communication skills and establish a positive attitude towards Customer Care, including the ability to portray a polite and helpful persona to all clients at all times
  • To effectively use the telephone system and call logging products in accordance with Support Desk guidelines
  • To utilize defined escalatory procedures to ensure issues are escalated and managed in an efficient and effective manner
  • To embrace and contribute to new Support Desk initiatives

Experience:

  • German speaker is essential. Other European languages, particularly Italian, would be advantageous
  • Customer/Client focused with excellent communication skills
  • Graduates will be considered for this role

If you feel this is right for you, please apply online or call Jon Garrod on 0113 274 3000