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Client Support Executive

Client Support Executive

Job Title: Client Support Executive
Contract Type: Contract
Location: Edinburgh
Industry:
Salary: £13 per hour
Start Date: 2018-10-01
Reference: JG17092018
Contact Name: Jon Garrod
Contact Email: jonathan.garrod@bwd-search.co.uk
Job Published: September 17, 2018 13:54

Job Description

Are you an experienced Banking/Financial Services professional looking to work in a client facing environment? Do you have excellent communication skills with the ability to liaise with people at all levels? Have you worked in a client/customer support role previously? Then look no further!

In this role as Client Support Executive in central Edinburgh, some of your responsibilities will include:

  • Provide a high standard of customer service for existing and potential clients who contact us by telephone, in writing and by electronic media (email and secure message). 
  • Handle client enquiries into the organisation in a polite & professional manner within the timescales detailed in our Service Level Agreement, and within the standards of the Client Support Team
  • Take ownership of providing client with satisfactory resolution within the timescales detailed in  SLAs
  • Maintain accurate data for all client enquiries
  • Participate in projects at the discretion of management

Requirements:

  • Experience in a similar role within banking/financial services is essential
  • Excellent communication skills and telephone manner
  • Good working knowledge of Windows-based systems / packages