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Client Support Executive

  • Location

    Edinburgh

  • Sector:

    Regulatory, Risk & Compliance

  • Job type:

    Contract

  • Salary:

    £13 per hour

  • Contact:

    Jon Garrod

  • Contact email:

    jonathan.garrod@bwd-search.co.uk

  • Contact phone:

    08456000206

  • Job ref:

    JG17092018

  • Published:

    7 months ago

  • Duration:

    3-6 months

  • Expiry date:

    2018-10-15

  • Startdate:

    2018-10-01

Are you an experienced Banking/Financial Services professional looking to work in a client facing environment? Do you have excellent communication skills with the ability to liaise with people at all levels? Have you worked in a client/customer support role previously? Then look no further!

In this role as Client Support Executive in central Edinburgh, some of your responsibilities will include:

  • Provide a high standard of customer service for existing and potential clients who contact us by telephone, in writing and by electronic media (email and secure message). 
  • Handle client enquiries into the organisation in a polite & professional manner within the timescales detailed in our Service Level Agreement, and within the standards of the Client Support Team
  • Take ownership of providing client with satisfactory resolution within the timescales detailed in  SLAs
  • Maintain accurate data for all client enquiries
  • Participate in projects at the discretion of management

Requirements:

  • Experience in a similar role within banking/financial services is essential
  • Excellent communication skills and telephone manner
  • Good working knowledge of Windows-based systems / packages