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Senior Communications Consultant

  • Location


  • Sector:

    Pensions and Benefits

  • Job type:


  • Salary:

    £55000 - £60000 per annum, Benefits: pension, private medical, 4 x life cover, bonus

  • Contact:

    Iain Garfield

  • Contact email:


  • Contact phone:

    0113 274 3000

  • Job ref:


  • Published:

    11 months ago

  • Duration:


  • Expiry date:


  • Startdate:


  • Consultant:


Primary purpose of the role:
  • Manage a portfolio of client accounts, consulting on how to effectively and creatively communicate pensions and benefits
  • Maximise account growth within a specified revenue target, control revenue, forecasts and collection of payment
  • Build strong relationships internally and externally
  • Professional development of direct reports to ensure they reach their potential both personally and for the business

Key responsibilities
  • Develop, review and deliver client growth plans for a portfolio of client accounts, strategically and proactively managing opportunities – thinking bigger than single projects and anticipating client needs
  • Proactive scheduling of project review meetings, weekly/monthly status meetings (as appropriate), quarterly planning meetings
  • Owning annual comms plan for clients
  • Strategic knowledge of clients – what their business objectives are, key issues etc. in order to display a genuine interest in their business, have meaningful conversations and deliver appropriate solutions
  • Develop detailed proposals with associated commercials for client approval
  • Lead clear and effective briefings to the Projects and Creative Teams, working collaboratively to gain the best possible service for the client ensuring that resource is being used effectively
  • Monitor progress of delivery against revenue forecast, and assist in resolving barriers to meeting forecast
  • Control invoicing for a portfolio of clients, ensuring payments and schedule is agreed with client, all external costs are paid by client, invoicing is timely in order to minimise Work In Progress (WIP) in Creative Sparks accounts, and larger projects are part billed with agreement with the client
  • Adhere to Creative Sparks forecasting systems and processes – use of SalesForce to capture business development pipeline and Sharepoint for projected income expected from projects won. Regular review and update of these systems
  • Ensure revenue protection processes are followed including completion of Budget Authorisation for internal cross charge projects with PM Practice
  • Have knowledge of the Creative Sparks business plan and understand your contribution to success
  • Work collaboratively with the Creative Sparks team to develop proposition opportunities
  • Respond to new business opportunities in order to secure new clients or projects (proposals, presentations, pricing) and support on RfPs at all stages
  • Contribute to Monthly Operational Board (MOB) reporting

Key characteristics
  • Creative Sparks  Ambassador – positively promotes  CS work and team
  • Commercial – be business-focused, able to control detailed forecasting, critically monitor progress of delivery and make sure fees are collected in a timely way
  • Relationship builder – able to listen actively and interpret client needs into creative briefs and revenue generating solutions
  • Confident presenter – enjoys sharing ideas with clients in a formal presentation scenario. Is able to deliver a compelling story and inspire an audience to action
  • Opportunity spotter – be constantly on the look-out for new and upselling opportunities within existing relationships
  • Strategic friend – able to instil confidence in clients that you are on their side and will get the job done
  • Motivator – able to motivate themselves and others to deliver excellence with passion
  • Big picture thinker – able to manage a programme of work and plan for the future