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Resource Planning Analyst

  • Location

    Liverpool

  • Sector:

    Regulatory, Risk & Compliance

  • Job type:

    Permanent

  • Salary:

    £28000 - £30000 per annum, Benefits: Bonus & Benefits

  • Contact:

    Jon Garrod

  • Contact email:

    jonathan.garrod@bwd-search.co.uk

  • Contact phone:

    08456000206

  • Job ref:

    JG280618

  • Published:

    9 months ago

  • Duration:

    n/a

  • Expiry date:

    2018-07-26

  • Startdate:

    2018-07-16

Do you have a minimum of  3 years proven Resource Planning and Forecasting experience across a multi channels, multi site contact centre business environment? Do you have experience of working in a Resource Planning role involving stakeholder engagement at a senior level (call centre manager, head of operations etc.)? Are you looking for a challenging and rewarding role?

Then look no further!

In your new role you will be working for a well-known Financial Services organisation, and some of your duties will include:

  • Responsible for the management and execution of mid and short term service delivery plans for SkyBranch and the wider contact centre estate including Premier, SBP&O, Business Banking and Home Solutions, ensuring optimising service performance through the effective use of resource and systems.
  • Ensure optimum use of resources and performance through the development of medium to short term planning  processes and the preparation of daily & interval  volume forecasts, resource plans and staffing schedules
  • Development of ‘account management’’ style relationship with key stakeholders & internal customers to maximise potential opportunities through ‘best in class’ shift & rota design and  scheduling practices to balance the needs of the operation, the Customer and Colleagues
  • To be the pivotal engagement and decision making point between operations and other support areas for the wider SkyBranch Resource Planning team

Requirements:

  • In-depth knowledge of scheduling laws / practices, including both UK and other countries, specifically India.
  • Excellent knowledge  of all resource planning disciplines/methodologies
  • Strong communication skills


If the above sounds like you, please apply online or call Jon Garrod on 0113 274 3000