Resource Planning Analyst

Resource Planning Analyst

Job Title: Resource Planning Analyst
Contract Type: Permanent
Location: Liverpool
Salary: £28000 - £30000 per annum, Benefits: Bonus & Benefits
Start Date: 2018-07-16
Reference: JG280618
Contact Name: Jon Garrod
Contact Email:
Job Published: June 28, 2018 14:55

Job Description

Do you have a minimum of  3 years proven Resource Planning and Forecasting experience across a multi channels, multi site contact centre business environment? Do you have experience of working in a Resource Planning role involving stakeholder engagement at a senior level (call centre manager, head of operations etc.)? Are you looking for a challenging and rewarding role?

Then look no further!

In your new role you will be working for a well-known Financial Services organisation, and some of your duties will include:

  • Responsible for the management and execution of mid and short term service delivery plans for SkyBranch and the wider contact centre estate including Premier, SBP&O, Business Banking and Home Solutions, ensuring optimising service performance through the effective use of resource and systems.
  • Ensure optimum use of resources and performance through the development of medium to short term planning  processes and the preparation of daily & interval  volume forecasts, resource plans and staffing schedules
  • Development of ‘account management’’ style relationship with key stakeholders & internal customers to maximise potential opportunities through ‘best in class’ shift & rota design and  scheduling practices to balance the needs of the operation, the Customer and Colleagues
  • To be the pivotal engagement and decision making point between operations and other support areas for the wider SkyBranch Resource Planning team


  • In-depth knowledge of scheduling laws / practices, including both UK and other countries, specifically India.
  • Excellent knowledge  of all resource planning disciplines/methodologies
  • Strong communication skills

If the above sounds like you, please apply online or call Jon Garrod on 0113 274 3000